Terms and Conditions

 

Effective Date: May 5th, 2026

Welcome to XenoStory! These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products available at https://xenostory.com.

By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Acceptance of Terms

By using our website, you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy and any other policies posted on the site.

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting. Continued use of the website means you accept the updated Terms.

2. User Accounts

To access certain features or make purchases, you may need to create an account.

You agree to:

  • Provide accurate and complete information
  • Keep your login credentials secure
  • Be responsible for all activity under your account

If you suspect unauthorized access, you must notify us immediately.

3. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free or complete.

We reserve the right to:

  • Update product details
  • Modify pricing
  • Correct errors without prior notice

If you have questions, please contact us before purchasing.

4. Orders and Payment

Order Acceptance

All orders are subject to approval. We may cancel or refuse orders due to:

  • Product unavailability
  • Pricing errors
  • Suspected fraud

Payment Methods

We accept secure payment methods such as:

  • Credit/Debit Cards
  • PayPal
  • Other options available at checkout

Pricing

  • All prices are listed in USD
  • Taxes and shipping fees may apply
  • Total cost is shown at checkout

Order Confirmation

You will receive an email confirmation after placing an order. This confirms receipt, not acceptance. Orders are confirmed once payment is processed.

5. Shipping and Delivery

Processing Time

Orders are typically processed within 1–3 business days.

Shipping Costs

Calculated at checkout based on location and shipping method.

Delivery Time

Varies depending on destination and carrier.

Delays

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs processing
  • Events beyond our control

6. Returns and Refunds

We want you to be satisfied with your purchase.

Return Policy

  • Returns accepted within 30 days
  • Items must be unused and in original packaging

Return Shipping

  • Customer is responsible unless item is defective or incorrect

Refunds

  • Processed after inspection
  • Issued to original payment method

For full details, please refer to our Refund Policy.

7. Customer Responsibilities

You agree to use our website lawfully and not to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Engage in fraud or deceptive practices
  • Upload harmful software or viruses

Violation may result in account termination or legal action.

8. Intellectual Property

All content on this website—including text, images, logos, and designs—is owned by XenoStory or its partners and protected by intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Modify

without written permission.

9. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your data.

10. Limitation of Liability

To the maximum extent permitted by law, XenoStory is not liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Service interruptions
  • Unauthorized access to your data

Our total liability will not exceed the amount paid for the product or service.

11. Indemnification

You agree to indemnify and hold harmless XenoStory, its affiliates, employees, and partners from any claims or damages resulting from:

  • Your use of the website
  • Violation of these Terms
  • Infringement of third-party rights

12. Termination

We reserve the right to suspend or terminate your access at any time without notice if you violate these Terms.

13. Governing Law

These Terms are governed by the laws of the State of Florida, United States.

Any disputes will be resolved in the courts located in Florida.

14. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated “Effective Date.”

We recommend reviewing this page regularly.

15. Contact Us

If you have any questions about these Terms, please contact us: