Privacy Policy

 

Effective Date: May 5th, 2026

At XenoStory, your privacy is one of our top priorities. We are committed to protecting your personal information and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, https://xenostory.com.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect different types of information when you interact with our website, including:

Personal Information

When you make a purchase, register an account, or subscribe to our services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party providers; not stored on our servers)

Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent
  • Referring URLs

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

Order Processing

  • Process and fulfill orders
  • Manage payments securely
  • Provide customer support

Communication

  • Send order confirmations and updates
  • Provide customer service responses
  • Send promotional emails (you can unsubscribe anytime)

Website Improvement

  • Analyze user behavior
  • Improve site functionality
  • Personalize product recommendations

Security & Fraud Prevention

  • Detect and prevent fraudulent transactions
  • Protect our website and users

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL/TLS encryption for secure data transmission
  • Secure payment gateways
  • Restricted data access

While we strive to protect your information, no online system is 100% secure. By using our website, you acknowledge this risk.

4. Sharing Your Information

We do not sell or rent your personal information.

However, we may share your data with trusted third-party service providers, including:

  • Payment processors
  • Shipping carriers
  • Email marketing services
  • Analytics tools

These partners are obligated to keep your data confidential and only use it to provide services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Maintain shopping cart sessions
  • Analyze website traffic
  • Deliver personalized content and ads

You can manage or disable cookies in your browser settings. However, this may affect website functionality.

6. Your Data Protection Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your data
  • Correction: Request correction of inaccurate data
  • Deletion: Request removal of your data
  • Objection: Object to certain data processing
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

After that, your data will be securely deleted or anonymized.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If such data is identified, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Effective Date” at the top of this page.

We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us: